Exploring perspective per, inter-group & inter-personal dynamics

rLiving Day 26: Sales Performance (Directness, Continuity, Commonality)

But, so what?

So what if they lost all those things? The business question is: did sales go down, or go up, because of the decision to stop meeting? Were clients retained? Did those clients spend more? Were negotiations enable bigger margins? Were new prospects found and turned into clients?

If I hadn’t fried my brain last night spending three hours thinking about derivatives, I’d look this up, but I know there’s strong evidence to link employee engagement positively with performance (on a number of metrics). But what I don’t know, and would like to find out, is to what degree and why regularly meeting face to face specifically contributes to engagement and so to performance. The research evidence about global teams seems to indicate that regular face to face meetings is an important part, but only a part, of a team’s overall effectiveness. But I’m keen to know the degree to which face to face meetings actually make all the mediated interactions more effective.

If you have any data to share, I’d welcome it!

rLiving Day 25: Derivatives! (Directness, Power, Purpose)

[This is a fairly long post attempting to examine derivatives from a relational perspective. Fun, huh! It’s becoming evident, three hours into it, that I ain’t an economist! And that there’s more to say.]

Why weren’t derivatives regulated?
In the comments of Saturday’s post Nick told me about Brooksley Born, former head of the Commodity Futures Trading Commission. Back in 1998, having become increasingly concerned with the lack of transparency of over-the-counter derivatives, and in particular ‘swaps’, the Commission issued a “Request for Comments” report. The report is a first step towards new regulations. One day later, strong objections to the report were made by the chairman of the Federal Reserve (Alan Greenspan), the Treasury Secretary (Robert Rubin) and the SEC Chairman (Arthur Levitt) strongly objected to the release of the report.

So the three most powerful people in US finance opposed a preliminary investigation into the derivatives market. Born, apparently, wasn’t even permitted to take a closer look, let alone issue new regulation.

Why regulation should be a tool of last resort
[UPDATE: the original heading was “Why regulation sucks”, a hastily invented and unfortunate choice given the reaction “regulation” talk causes.”]
Now, I don’t honestly know what “Regulation” means when someone says the word. But it seems like people want it used like a very blunt and unimaginative hammer for constraining any excessive human nail. And even if it’s successful at that, it is ill-designed to foster virtuous innovation, creativity and trusting relationships. “Law” does have a place in fostering trust, I guess, by letting everyone know where the boundaries are. But by placing the locus of moral restraint on the law rather than in the human heart and in human relationships, one underestimates what the human heart is capable of and opens up a Pandora’s box of deceitful ingenuity that requires more law.

Regulation and a lack of transcendent moral authority
I’m so sorely tempted here to make an argument for God, or rather an argument for the inevitable trajectory of a society that rejects God or a transcendent moral authority. [And please, if you’re atheist, don’t get bent out of shape about that proposal. I would guess and expect, if you’re reading this, that you’re a person of high moral sensitivity and fortitude (not to mention a person with exceptional taste in blogs!).] But I speak about those for whom the absence of a transcendent moral authority is license to … well, create fraudulent, exploitative, derivatives. I mean if the accepted norm in a society is that morality is self-determined, that’s fine if what you self-determine is righteous and good (namely, you, dear reader!), but for everyone else? What then? More laws, more regulations (that affect everybody, even the righteous) ironically taking us back to something akin to the religious legalism from which we thought we’d liberated ourselves. Most claims for human enlightened progress assume a level of goodness and righteousness that empirically does not exist even in the best of us, and even if it does, it’s only in those who make the claim. [Oh man, looks like I did make an argument. I think I’ll be in for some fire for this paragraph.]

Regulation as “oversight”: observation of actions
The key word for the role of the CFTC, and for regulation in general, is ‘oversight‘. Over. Sight. Looking over … someone is watching! Regulation does provide specific permissions and prohibitions (the creative spirit killer), yes. But the main thing seems to be about disclosure, as with Sarbanes-Oxley for example. That’s what screams “you can’t be trusted with each other!”. No gentleman’s handshake for you two! The authority needs to know, for the sake of everyone else.

Relational analysis of derivatives.
So the big question I want to ask is: how do we create a different form of oversight that is built right into the financial relationships embedded in entrepeneurial activity and human exchanges of labor, material and time? First we have to examine the system relationally.

From Wall St to Farmer Bob. Or, Financial Risk Management made easy (for me to understand)
Farmer Bob wants to harvest a field, but he can’t afford a tractor. A friend has some money to lend him, but with a few other friends they pool it together to help the farmer. Suddenly the farmer’s productivity sky-rockets, he’s even employing more people, developing better farming techniques, trying out organic methods. Only he doesn’t, the tractor blows up. All his friends lose their money. Except they don’t. They get together with yet more friends so that some of the bigger pool of money goes to this farmer, some goes to a milliner, some goes to a guy who’s invented something called a yPed. Two out of three succeed so the larger group still receive a return on their investment. Except they don’t. A tornado rips the local economy to shreds so they lose everything. Except they don’t. They get together with another group of folks out west and pool money to share in even more diverse enterprises: the confidence that a failure at one farm or one town won’t make them bankrupt encourages more people to invest their money in helping more people farm and make hats and yPeds.

And so it goes, the world of financial risk management and economic expansion. Through the eyes of a non-economist.

Financial risk and relational proximity.
In this whole scenario, you can see the possibility of accountability between the people with money and the people who use money to do something creative, productive. There’s a relational proximity between them, though growing more mediated and distant the bigger the pool becomes. There’s no ‘derivative’ pool of money that’s speculating against potential future scenarios. There IS financial speculation, but it’s “invested”, it has a stake in the end product.

Directness. It seems the greater the distance between the lender and Farmer Bob, the greater the chance that the lender will forget there’s a human being trying to make something good at the other end, and will instead only think, “how am I going to make money?”. Equally, there’s a greater the chance Farmer Bob won’t remember there’s a human being who’s risked their money with them. Purpose/Commonality. In other words, there is no longer a shared understanding of the source and purpose of the money. So relational distance (what I’ve called elsewhere, mediated relationships) contributes to a lack of mutual, intrinsic moral accountability – so now you need ‘oversight’, the law, from someone who’s not invested in either party or the relationship. There’s even greater relational distance now because the people ‘with the money’ (e.g. Wall St traders) are not even using their own money, they’re using money invested by millions of people. The traders stand in between million’s of other people and Farmer Bob.

Power. That shift in moral accountability and sense of relational investment is made more problematic by this big pool of money now being concentrated in fewer hands (e.g. Wall St traders). There’s now an enormous power asymmetry. The people with the money, who now have a lesser sense of moral accountability to Farmer Bob, can now dictate terms. The distance means their only purpose is “make more money”. The fact that Farmer Bob needs a tractor is irrelevant to them now (especially because there’s just no way ALL tractors would fail at once, or that ALL resale prices of tractors would drop at once, that would NEVER happen!). The only way to redress the power imbalance in this case is for all the farmers, and everyone else who needs money to buy houses or tractors, to get together as a community (consumer action? social media?). Or else there’s regulation.

So relational distance (directness) causes a loss of shared purpose (purpose!) and a greater possibility of power imbalance (parity).

And I think I’m done.

Except I’m not.

Interest.
None of this horrid scenario would have been possible if there was no interest charged on loans. An interest charge essentially enables the lender to make money out of money. They’re being paid to lend money. So interest creates a loss of shared purpose right at the get go. If, however, the lender received money from the success of the business, THEN, lender and Farmer Bob have shared interest. Bob gets his tractor, lender gets his money because Bob is successful. Yes, pool money with others, pool with even more others, spread the risk. But keep the source of investment income in the form of business productivity, dividends. Not interest.

Now I’m done. For now.

rLiving Day 23: Mortgage Crisis (Directness, Power)

Money, like power, gets a bad rap. It’s seen as so purely evil that we just cripple ourselves with guilt about having it or wanting it. Or else we resent, then reject, the guilt and instead embrace money as though it were God himself, the source of all life and happiness. The Bible calls it “greed, which is idolatry” (Col. 3v5).

But money is actually a major cause of human relationships by mere fact that none of us inherently have everything we want or need: we have to trade. We’re forced into a relationship caused by something I have (in the nature of material, skill or time) that you want. And vice versa. ‘Money’ is often the means of that exchange. And that is a very good thing. In millions of fair and equitable transactions every day around the world, from markets in Soroti, Uganda to corporate offices in Boston, MA, relationships are established and built upon and people get and give what they want.

The evil of greed and idolatry is that it focuses on the means, money itself, rather than the ends; a fair trade relationship in which we both gain what we were seeking and even build something new in the process. The other evil of greed and idolatry is that it lusts in power over others; it relishes in being able to extract more than it gives. It leads to injustice. Finally, its irony is that it’s never satisfied. To the question, “How much is enough?”, Rockefeller wisely responded, “just a little bit more.”

Relational Proximity Dimension #1 is “Directness”. My relationship with someone is better and healthier the less mediated it is. It can be mediated by technology or other people: these reduce our ability to communicate fully and know each other better.

Relational Proximity Dimension #4 is Parity. The greater the asymmetry of power between me and someone else the greater the potential for difficult and strained relationships. This asymmetry can be real or perceived, and its affect on relationships can be more about the use and misuse of power than the mere existence of power disparity.

I contend that the more a relationship is mediated – that is, the less direct it is – the weaker it is, because more mediation means less knowledge. And less knowledge means less trust. Less knowledge also means, I think, ‘less human’. When we don’t know people we render them less than fully human, less than ‘normal’. It explains why we demonize some and idolize others – we’re literally ignorant about them. So the ‘less-than-human’ becomes an object, an item, something to generalize about but not an individual with a name, a story, a past and a future.

So if we consider a relationship mediated by an unfathomable array of individuals, institutions and mathematical formula, then throw in ‘disparity’ (unequal power), I think you have an explanation of the mortgage crisis: Relational distance caused less knowledge, then less consideration, then less proper care for the human being at the end of the money chain. There wasn’t a human being at the other end, in fact, they were too distant to even be noticed.

One shouldn’t ascribe evil intent to Wall St bankers, necessarily. Greed and idolatry could just as easily be ascribed to the house buyers. No, relational distance and power asymmetry were objective facts of the matter. Even a heart of gold at either end would have had trouble ensuring an equitable trade, because between the hearts of gold were bureaucratic institutions and non-human mathematic formulae whose goal was, ostensibly, to minimize financial risk and maximize financial profit for the Lender. [UPDATE: This paragraph originally started with “One shouldn’t ascribe evil intent just to Wall St bankers.” This implied we should ascribe evil intent to house buyers also, which was not my intent! Instead, this paragraph was meant to point out that greed/idolatry is neither the sole preserve of Wall St bankers, nor, necessarily, the functional cause of the problem.]

We have a dilemma, however, and I’ll end the post with this. The financial wizardry behind the crises has just been an extension of the sound and prudent engine behind the economic explosion of the last 50 years: the pooling of money and the spreading of risk. What needs further investigation is how to manage the dilemma of relational directness and financial stewardship in such a way that it fosters parity and human flourishing in the context of trading relationships.