Exploring perspective per, inter-group & inter-personal dynamics

rLiving Day 26: Sales Performance (Directness, Continuity, Commonality)

But, so what?

So what if they lost all those things? The business question is: did sales go down, or go up, because of the decision to stop meeting? Were clients retained? Did those clients spend more? Were negotiations enable bigger margins? Were new prospects found and turned into clients?

If I hadn’t fried my brain last night spending three hours thinking about derivatives, I’d look this up, but I know there’s strong evidence to link employee engagement positively with performance (on a number of metrics). But what I don’t know, and would like to find out, is to what degree and why regularly meeting face to face specifically contributes to engagement and so to performance. The research evidence about global teams seems to indicate that regular face to face meetings is an important part, but only a part, of a team’s overall effectiveness. But I’m keen to know the degree to which face to face meetings actually make all the mediated interactions more effective.

If you have any data to share, I’d welcome it!

rLiving Day 24: A Life (Relationships)

My dad, Peter George Fowler, died last November 8th, age 85. Three of my sisters were with him in the hospital room in Tewkesbury (England); two holding a hand each, another massaging his feet. I called from Boston and asked to speak to him, so my sister held the cell phone to his ear. He wasn’t able to speak by now, and I don’t know if he could hear me. But I could hear him breathing. For what seemed like the first time in my life, I said out straight, “I love you.” Then, “I’ll see you tomorrow” (having already booked a flight). I hung up, and was called back seconds later to be told he’d just passed away.

For the next hour I sat and cried, along with my sisters on the other end of the phone. But we were mostly silent. My mom arrived with another sister, and we all sat some more. Thankfully we all know how to break a sombre silence with a wise-crack, a bit of pragmatism (who should we call first?) or an exquisitely timed fart. Although I was 3,000 miles away I felt right there with them. It was the most deep, sad, but profoundly wonderful hour I can remember. The next two weeks of crying and remembering and crying just deepened that feeling.

My dad’s death brought me then, and ever since, to a depth of gratitude and love for him that is profound. I never experienced anything like it during his life. And I don’t say that with regret. Our relationship was what it was, and despite good will there was little ability on either of our parts to make it ‘better’. I wished and tried to be more grateful, more loving, when he was alive. And maybe I made progress. But now it’s a different thing altogether, though it’s a mystery why death would make it so. Now, looking back from this side, his whole life and our whole relationship with me and him and my mom and six sisters … no matter what it was actually like … now there’s just abundant gladness and gratitude and love.

It feels like redemption.

The really profound lesson of his death to me, however, was in the letters, cards and personal messages from friends, family and local villagers. They simply told of the significance my dad had in their lives; their appreciation for him, for his unique character, his presence, his generosity. Relationships, simple as that. People knowing and other people over the course of a life. No ‘money’, no ‘achievements’, no ‘oooh, look at the nice house he left behind’. Just people with people.

Truly, “a man’s life does not consist in the abundance of his possessions [or in the ecstasy of his personal experiences]” (Luke 12v15), but in the depth and love of his relationships.

rLiving Day 20: Shopping, LinkedIn and Marriage (Purpose)

Over the 20 days of actively reflecting on relational dimensions of life I’ve come to realize that Purpose/Commonality seems to have primacy over the other dimensions. In other words, dimensions of Directness, Continuity, Multiplexity and Power are constrained or delimited by whatever purpose or identity the two individuals, groups or organizations have in common.

I suspect that a lack of understanding and agreement about what that commonality is – and even, whether it’s wanted or not – contributes to so much of the disharmony we experience in relationships. So know what the purpose is, and knowing that you both know, makes for ease and harmonious relationships. Even if it’s briefly, temporarily, like being on LinkedIn and someone helping me out.

The burglar and the woman and other neighbors in yesterday’s post had a crime as their point of commonality. In that case, Directness (face to face or not), Continuity (did it happen once, quickly, or every day for hours?), Multiplexity (was it just a break-in, or is he stalking also?), and Power (did someone get him back, steal his wallet? is he jailed and powerless now?) all contribute to an understanding of the severity of the crime. Or rather, they explain (and probably predict) the intensity of feeling and entanglement that people have with the criminal and each other.

Marriage is a substantial bond of love and commitment (Purpose/Commonality). Firstly, one hopes that there is common agreement between husband and wife what marriage means (like I say, lack of shared understanding likely explains a LOT of the problems). But even then, marriage has implications or demands for:

  • Directness (nakedness of spirit and body, consummation of the marriage by sexual intercourse, actually BEING there in person),
  • Continuity (shared story of the past, BEING together regularly and for substantial portions of time, anticipating a life together to the very end),
  • Multiplexity (doing chores, making love, going to movies, hanging with friends, hanging with different friends, learning something together or from each other, helping someone together, doing things separately then telling each other about it etc. etc.),
  • Power (mutual respect, mutual submission, mutual support, each using their strengths but not assuming either is better or greater for those strengths).

Marriage, as a sacred bond, confers definite boundaries of fidelity and togetherness. But the details are worked out between the couple! How much, how often and how – these are the privilege and joy and challenge of each couple to work out themselves as they spend a lifetime figuring out “what does it mean to be married?”.

But even within marriage, there are other ‘purposes’. For example, shopping. “Shopping“, when you’re doing it for two or the family, is the particular binding element, the commonality. But you can be better shoppers for each other if you realize:

  • A text message may be perfect for mediating the relationship for this purpose; you don’t have to do it together, and you certainly shouldn’t do it naked!; (Directness)
  • That you remember each other’s preferences; plan for future meals(Continuity)
  • Going together in a street market, at a milliners, at the car showroom (Multiplexity – Knowledge from different contexts)
  • Who sets the menu? Who assumes the other will make the decisions? (Parity)

Well you get the drift, and maybe I’m overdoing it. But each little thing, to the degree that a relationship is formed around the common purpose, a whole bunch of opportunities arise that require different ways of applying the dimensions.

Finally, social networks. I’m on LinkedIn. The ‘relationship’ I have with a lot of people on there is through work, but with some, the only thing we have in common is that we’re on LinkedIn. Since the only purpose, so far, is to simply ‘be connected’, they’re perfectly healthy relationships. Any increase on any of the dimensions would solidify the relationship, making a ‘strong link’, as opposed to a ‘weak link’.

Sp earlier this week I updated my LinkedIn status with that research question. One “weak link” LinkedIn connection, ‘Mick’, responded. We’d only met once ever, briefly. “I’ll have a look”, he said. Thus we found a new common purpose, for a short time, which led to this. Given that purpose the implied and assumed agreement of that purpose enabled us, without even thinking, to select:

  • Appropriateness of media choice (email only; directness),
  • Length and frequency of conversing (twice; continuity),
  • Extent to which we got to know each other (not at all, beyond the nature of my question, which was unambiguous; Multiplexity)
  • Who had the power (equals, but he was better at research; Parity)

It felt a bit of a stretch with ‘shopping’ but actually in the end it still makes sense that Purpose/Commonality is the binding and determining factor. To the degree that there’s shared agreement about it, whether assumed or explicit, it provides the practical analysis and ethical reasoning for the other four dimensions.